Starway Moving And Transport Inc — Moving Company in Airdrie

Reviews of Starway Moving And Transport Inc

• Alexis

  Added 2016.09.29

  Once everything was loaded we went over the quote again which was still correct except we were charged $20for a plastic bag for a scratching post as someone might have allergies on the truck. We had plenty of bags we could have provided but didn't oppose it as I understand allergies suck,the problem I did have was the 4 of them proceeded to smoke at the back of the truck as well on inside of it with all of our stuff. For someone who cares so much Bouton allergies they had no respect for people with asthma or allergies to cigarette smoke.
• Aidan

  Added 2016.07.03

  However, arriving in Toronto - the crew was a) drunk at 9am, b) broke/damaged a lot of our belonging, c) used our bathroom and peed all over the toilet and floor (Yes, you read that right.), d) took many many smoke breaks in the truck, stinking up our belongings (it was cold out), and e) took boxes marked "FRAGILE" and for some reason SLAMMED them down right in front of us. Most, if not all FRAGILE boxes were on their side. I have photos of boxes simply annihilated from the move in. I know they're not "liable" but come on. Paying over $4k I expect some human-level of decency.
• John

  Added 2016.04.21

  We were told we were supposed to get a checklist for each box loaded on the truck when I asked the driver he said we don't have time for that because their truck was blocking the road. They continued to move things seemed rather rough with contents, including boxes marked fragile or contains glass.
• Jesse

  Added 2015.10.01

  When the movers should up after 11 the driver was upset(not sure at who) as they brought a massive semi to fit down our street. He proceeded to complain the whole time about the call center not booking it correctly. When they walked into the house none of the 4 individuals introduced themselves.
• Abigail

  Added 2015.09.25

  DO NOT GET FOOLED BY THEIR CHEAP ESTIMATE, DO YOURSELVES A FAVOR SPEND FEW MORE $$$ AND GET SOME GOOD COMPANY, ELSE LIKE MYSELF AND OTHERS ALL YOUR ITEMS WIL BE DAMAGED AND YOU MIGHT SPEND MORE TO BUY NEW FURNITURES.
• Miguel

  Added 2015.03.14

  Contacted this company well in advance had everything setup date and quote for the move which was reasonable. We were sending our stuff to Edmonton and it needed to be stored for a week or so, they don't charge for storage which was great. On move date we were told we would be first pick up of the day and they would be there between 8-9. We got a call from the driver conforming we would be available around 10 or 11 because their other appointments weren't ready and they had to wait,when questioned that we were supposed to be first and earlier he said that the contact center was wrong and they had no idea.
• Justin

  Added 2015.02.28

  My experience was no different from the last few. We moved from Calgary to Toronto. Christine and Sue were the sales rep and they were really good and returned my phone calls to get my business. I initially got 3 quotes Starway moving and Midwest moving were the front runner because they quoted really low. Reading through the reviews I found Midwest moving was really bad and had lots of BBB complaints. I decided to use Starway services, but to my surprise on the day of moving the guy in Calgary had Midwest checklist to sign off. These two companies are operated by same people. I believe Midwest moving company received lots of bad reviews and complaints, so they started a new company Starway moving with the same people and same crappy services.
• Caleb

  Added 2014.12.21

  Was contacted by the call center with a quote that seemed a lot higher than we discussed, yes the weight was more which was expected had no issues with that. The issue was they added surcharges, fuel surcharges, warehouse fees and other charges which were all supposed to be zero. When explained that we have email communication that says we aren't to be charged for that I was told that person was fired. I explained well I have emails from 3 different individuals that all confirmed those charges and was told they were also not employed. They charged us storage fees because they were under the impression it was a direct move, regardless of the email conversation that showed we needed storage for a week. No on at this company seems to really care what the other is doing. The reason they decided to charge what they did instesd of the quote is the new owner said they didn't think that was fair to them so they would charge us. After a lot of back and forth they agreed to drop 2 of the 4 charges and also charged the agreed upon price per lbs.
• Aiden

  Added 2014.07.09

  When I called the Airdrie office they played the same game just like other people in the review section – That the delivery folks are different company and apologized. But apparently they have contract with them and it is not good, I received no compensation. The sales rep I mentioned before Christine and Sue were getting rude and did not respond to emails or calls after I paid them in full and received the worst service. We paid close to $4000 for the move, was it worth it – ABSOLUTELY NOT. Every item was damaged. All our couches have been ripped, dresser was broken, and head board is broken in two pieces. Mattress ripped, no protective covering or cloth on any of the furniture as they promised. I picked these guys trying to save $500 but I ended up loosing $6000 worth of my furniture.
• Adam

  Added 2014.06.26

  Tried to get ahold of the call center and never received a call back, left a number of message but they don't seem to care.
• Sean

  Added 2014.05.12

  A few belongings were 'missed'. We noticed the missing items immediately. Our move-in to Toronto was November 4th. Ironically, things a crew like that might want: power tools. I was informed they were in a crate and moved to one side so were not noticed. On December 15th I was informed that the missing items were in Toronto and they were waiting to hear back when they'd be delivered. It is now January 3rd. I haven't heard much from Starway at all. UPDATED: January 16 and the Toronto crew still won't admit they have the items. They want photos of the power tools. I want some money back aside from their piddly 60c per pound. The Calgary office insists that it is the Toronto crew's fault. I keep telling them that in my eyes, they're all the same company so please take responsibility for who you hire.
• Brian

  Added 2014.05.08

  Like a lot of other negative reviews on here, I had a similar experience when moving with Starway.
• Emma

  Added 2014.04.11

  Christine was my sales rep and was extremely attentive and pleasant to work with. Our weight from the scale was over 7000lbs for a 2-bedroom house where we sold a lot of our belongings. This was more than we had anticipated but since we did not go to the scale with the crew, we accepted and trusted it. Be warned though - the "industry standard" should be doubled, in my opinion.
• Sean

  Added 2014.03.05

  Only advice would be to double check every step of the way that the quote you recieved is correct, based on conversation this happens often which is why there is a high turn over.
• Sophia

  Added 2014.01.19

  The Calgary crew were exceptional - very polite, efficient, and we gave them a good tip as we appreciated the attention to detail and ease at which the move out was done.
• Gavin

  Added 2014.01.02

  I have an email chain over 96 emails long to prove any and all of these statements.
• Michael

  Added 2013.12.30

  Overall moving our items cost $4200. Was it worth it? Absolutely not. Even though I did my research and picked a BBB-credited company, I regret so much of this. No compensation. Some apologies about the drunk crew but overall, this was a terrible and emotionally draining experience.
• Devin

  Added 2013.09.13

  Everything went downhill from there. When I received the items in Toronto – You wouldn’t believe the way things were delivered. They just dumped stuff in the garage, threw stuff all over the floor and refused to take the items to appropriate room. When my wife stood her ground, they were yelling at my wife. I was so close to calling the police and making a complaint. All the furniture came unwrapped, damaged and in a real bad shape. All boxes including tote boxes were broken. I will attach some pictures with this review. If they can break solid boxes forget shipping items in card boxes with them, you might want to consider buying wooden trunks or iron trunk boxes.
• Michael

  Added 2013.09.04

  Great experience with this company. Courtney was a fantastic help and connected with me regularly before the move to make sure everything was good to go. Movers were on time and loaded all my stuff safely and efficiently. Great people and we're very helpful getting me moved to Edmonton with very little stress. Would recommend for people moving.
• David

  Added 2013.08.07

  With all of the moving horror stories out there, Starway gives the industry an amazing name! From my first contact with Courtney on the phone, to George doing our move, everyone involved was professional, friendly, and a joy to work with. We requested an in home estimate as we had more stuff than people could guess would fit into a 2 bedroom condo! Our in-person estimate was so accurate! We were told 11 - 12,000 pounds and the final tally was 11,500. An in home estimate costs you nothing extra and is so very worth it. We moved from a Calgary 3rd floor condo to a rural home without an issue. This is the first move of my life where not one single thing broke, everything was on time and quickly loaded/unloaded, and came in under budget! It was almost sad once the move was over as George and his crew were beginning to feel like family. If you want a trouble free move, read your contract (We had Starway pack our new TV so it would have been covered if something had happened to it), ask questions, get an in home estimate, and know that you're in good hands with Starway!
• Juan

  Added 2013.07.12

  On the day of delivery the drop of guy was fantastic best part of the company. We were told we have 48 hours to call and make complaints for anything wrong. There was a number of things damaged inside of boxes and I can understand the ownership as they didn't pack it what I have a problem with is plastic bins that were destroyed completely, excessive tape across tables and cabinets which caused peel when removed. The clothes required extra cleaning as they stunk like cigarette. Lots of damaged glass on boxes marked fragile contains glass.
• Samuel

  Added 2013.04.21

  During the unload, the most expensive thing I own - a custom wooden table that I hand-picked the wood for - was scratched by the crew right in front of me. I had taken the protective blanket off and the table was in mint condition. Without me telling the crew, they started piling stuff on top of the table. They slid a plastic bin across it that had some gravel on the bottom. Scratched the finished top horribly. I addressed it immediately, and the (drunken) crew replied "that was already like that" when both parties watched as it happened. Insulting. And again, at 9am with crew members smelling like liquor... not impressed. The sales crew back in Airdrie apologized and said they would inform the crew's manager. I never heard again about this.