Tim Hortons — Cafe in Airdrie

Reviews of Tim Hortons

• Connor

  Added 2016.09.22

  Well if you have ever tried their coffee black I'll give you a nice picture, it's like super heated grey water. If you ever had a crueler I have good news for you, it's raw every time, why do you still cary this if you can never cook it properly?
• Gavin

  Added 2016.07.23

  A guy took my order at the drive thru this morning I ordered a honey lemon tea and a regular croissant, when I got to the window, A lady was giving me a “breakast croissant” so I kindly said that is not my order, she insisted and said “this is what you order” but I told her I just want a regular croissant. she looked irritated and i definitely was getting irritated too at this point. so the lady turned around im
• Charles

  Added 2015.12.27

  he screwed up on my order but now I am being attacked and bullied???? eventhough I ALREADY PAID I couldnt handle the HOSTILE treatment im getting so i just drove away I get it mistakes do happen all the time, I lost count of times i ordered from that location, came home and see that i got my order wrong AGAIN. This person’s behaviour is unacceptable and he shouldnt be allowed working in customer service. I was so upset that I called the manager and told her what happened. she said that the guy’s name is “JORDI or GEORGY” and that he is the “ASSISTANT MANAGER” LOL an assistant manager???? are you kidding me? i couldnt believe it, I thought it was a joke, she told me that he is the BROTHER of the owner... now that explains why this ARROGANT PRICK acted like that. Hey JORDI or GEORGY whatever the heck your name is you should look for a different JOB or even better your boss/sibling should fire you because you SUCK!!.. I will never go back to your location and i will definitely tell everybody i know how horrible and unprofessional you are.
• James

  Added 2015.08.13

  Where do I start. Why is it so hard to get even the simplest customer service these days. My wife and I visited this location today around noon, ordered 2 hot drinks, a muffin with a side peanut butter and a grilled cheese sandwich. While the drinks and food were correct and tasty it was getting the items that completely ruined my customer experience. 1st off, the drinks and muffin were place on the far side of the counter so I, the customer, had to reach across and get the items. 2nd, no peanut butter in the bag and no knife. When asked about the PB the associate who was making the drinks continued making drinks for the next customer and taped the cashier on the shoulder? I guess she was responsible for getting my PB? Once she realized she was going to need to get it herself she then walked over, got my PB and proceeded to toss in on the counter at me. I them asked for a knife, cause what was I supposed to use to spread the PB on to the muffin. So once again she needed to walk over to the station where the knives were and get me one. Upon her return she was playing with the blade part of the knife, really? I said to her no offence but could I please have a new knife, one that has not been man handled? So once again she had to walk over to the other side of the store to get me a knife. Cudos to her this time however as she did use a tissue to handle my knife. 3rd, when cutting my grilled cheese they only but it half way through therefore before I could eat it I had to tear the other half apart. Is it really so hard to ask for simple, friendly customer service with the customer in mind as at the end of the day without the customer you would not be in business.
• Carter

  Added 2014.06.21

  I went inside at 12:30am ish and waited 13-17 minutes at till. I saw that there was only 1 staff on and maybe 4-5 cars in drive through. So i waited patiently. Then after I waited that long a staff came from the back and said they weren't open inside. It definitely sucked waiting that long for nothing.
• Robert

  Added 2014.03.24

  Can't say enough good things about Tim Hortons. TH is Canadian legend. Their coffee, their pastry, absulutley amazing. Their sandwiches have recently been overhauled, and they seem to come out with something different every month or so, while keeping with their fan favorites. Their wedges have been trastically improved... Or when they first came out the employees did not know how to cool them because they were at one time disgusting. They are now absulutley amazing, and very crunchy and yummy. - 1 star because their breakfast meals are actually quite unhealthy compared to Mcdonalds, and A&W believe it or not. No joke, look it up! Overall, 4 stars. Stuff of legend!
• Cole

  Added 2014.02.18

  assuming she was getting my “correct order” then the guy who took my order opened the window and very rudely said to me “ YOU HAVE NO RIGHT TO GET UPSET WHEN YOU DROVE AWAY, WHY DID YOU DROVE AWAY WHEN I WASN’T DONE TAKING YOUR ORDER????????” Lets just say I was shocked. Not only